Privacy Policy

1.Who we are

Sky Studio is operated by SkyStudio Pte. Ltd., Singapore. For any privacy question or request, email support@skystudioai.com.

2.What we collect

• Account data. Your email address, a securely hashed password or sign-in provider identifier, and the settings you choose in the app.
• Content you provide. Prompts, uploaded images, video and audio, saved characters and projects, and the output generated for you.
• Billing data. Card details are entered on Dodo Payments' checkout and never reach our servers. We store a Dodo Payments customer reference, your purchase history, your credit balance and ledger, and a billing address if you provide one.
• Usage and technical data. Job status, credit usage, error logs, and standard server logs such as IP address and browser type.
• In-app usage. While you are signed in, the app records which sections you open and which buttons, links and controls you click (by their name or label, never anything you type), when you did so, how long you were active, your device and browser type, your browser's language and time zone, your screen size, and the country your connection comes from. We also remember the page your browser first arrived on and the site or campaign that sent it, and link it to your account when you sign up. To have this turned off for your account, email support@skystudioai.com; we then stop recording it.
• Ad clicks. If you arrive from one of our ads, your browser keeps the ad's click reference and campaign tags for 30 days, and we link them to your account when you sign up or sign in.
• Welcome credits. When a new account asks for its free welcome credits, we check that its email address is not at a disposable email service, and we keep a record of each request, granted or not (and if not, why), with a keyed hash of the IP address the request came from and the day. The hash changes every day and is not the address itself; we use it only to stop one network from collecting many welcome gifts. These records are kept for as long as the account exists.
• Course pages. On our free course pages we count, without cookies and without knowing who you are, page views, video plays, how far each video was watched, the subtitle languages chosen, and clicks on a prompt's Copy button, on the handout and on the links to the app, together with the site or campaign that sent you and the country your connection comes from. A random number, made for each page view and never stored in your browser, tells one page view from another.
• Connected social accounts. If you connect an X (Twitter) account for publishing, we store the account identifier, the access tokens needed to publish on your behalf, and records of what was published.

3.How we use it

We use this data to run the service (including sending your prompts and reference media to AI model providers to generate your results), to bill you, to provide support, to keep the service safe and prevent abuse, and to meet legal obligations. We use in-app usage records to understand which features are used, to find and fix problems, to improve the product and to help you when you contact support. We do not use your prompts, uploads or generated output to train AI models, and we do not sell personal data. While we advertise on ChatGPT, and for 30 days afterwards, we tell OpenAI when someone signs up or buys credits, so OpenAI can tell us which ads led to it (see Who we share it with). When we are not advertising, nothing is sent.

4.Who we share it with

We share data only with service providers that process it on our behalf, and only to the extent needed for the purpose below.

Model providers process your content under their own API terms, and some of them are located outside Singapore, including in the United States and China. We may also disclose data when required by law or to protect the rights and safety of Sky Studio and its users.

5.Team workspaces

Content created in a team workspace is visible to the members of that team, and the team owner manages membership. Do not put content in a team workspace if you do not want the other members to see it.

6.Retention and deletion

Your content stays in your workspace until you delete it. When you delete an item, the media file is removed from storage immediately. The job record (prompt, credits used and timestamps) is kept without the media for billing and audit purposes. Temporary reference uploads used as generation inputs are deleted automatically after 60 days.

Detailed in-app usage records (sections opened and clicks) are deleted automatically after 12 months; daily totals are kept while your account exists. Course page records are deleted automatically after 12 months; only their daily totals, which say nothing about who you are, are kept.

To delete your account, email support@skystudioai.com. We then delete your account data, except for records we are required to keep, such as billing and transaction history.

7.Security

Data is encrypted in transit, access to production systems is restricted, and payment details are handled entirely by Dodo Payments. No system is completely secure, and we cannot guarantee absolute security.

8.Your rights

You can ask us to access, correct, export or delete your personal data at any time by emailing support@skystudioai.com. We handle requests under Singapore's Personal Data Protection Act and, where it applies to you, other data protection law such as the GDPR.

To stop ad measurement for your account, email support@skystudioai.com. A browser that sends Global Privacy Control is treated the same way. We do not respond to Do Not Track signals.

9.Cookies and local storage

The app uses browser storage to keep you signed in, to remember your preferences, to remember the page your browser first arrived on and, for 30 days, the ad that sent it, and to hold in-app usage records for a moment until they are sent. Our guide and course pages remember the same first page and ad, and the course pages also remember your video player settings and, in this browser only, the lessons you have watched. Our public pages use Cloudflare Web Analytics, which does not use cookies and does not track you across sites. We do not use advertising cookies, and we do not track you on other websites.

10.Children

Sky Studio is not intended for anyone under 18, and we do not knowingly collect data from children. If we learn that an account belongs to a person under 18, we delete it.

11.Changes and contact

We may update this policy. The current version is always published at skystudioai.com/privacy, and we will announce material changes in the app or by email. Contact: support@skystudioai.com.